Refund Policy
At Fylra, customer satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.
🔁 Eligibility for Refunds
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Refund requests must be made within 7 days of delivery.
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Items must be unused, in their original packaging, and in resalable condition.
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Products damaged due to misuse or wear and tear are not eligible for refunds.
🔄 Refund Process
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Email us at support@fylra.store with your order number and reason for refund.
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Our team will review your request and respond within 1–2 business days.
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If approved, you’ll receive a confirmation and instructions for returning the item (if required).
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Refunds will be processed back to your original payment method within 5–7 business days after approval.
❌ Non-Refundable Items
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Digital downloads or items marked as Final Sale
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Shipping fees (unless the item was damaged or incorrect)
💬 Questions?
If you have any concerns about your refund request, please reach out to us at support@fylra.store.